BetterBot Campaign Links: Yelp

Follow the steps below to set up the Yelp Web & Mobile CTA's (call-to-action buttons) for the community's BetterBot and direct traffic accordingly.

CAMPAIGN links in the BetterBot Dashboard

• Click on CAMPAIGN on the left-hand menu

• There are a total of nine starting intents available to choose from.
• The most popular options are the WELCOME & SCHEDULE APPOINTMENT intents, but feel free to start the bot from any of these guided conversation flows.
• Copy the link by clicking the paperclip icon on the far right side.

Adding Link to Yelp 

• Go to the Yelp Listing for the community. Refer to the screenshot below for guidance:
  
  • Please be aware that you will need to configure both Mobile and Web Call-to-actions (CTA).

• Click EDIT under the Mobile CTA section and update the description to say CONTACT US
  • Add CTA question under ADDITIONAL INFORMATION.
    • Ex. “Do you have any questions?”
  • Insert the BetterBot Welcome Link under the MOBILE URL.

• Repeat the above steps for the Web CTA.

• A best practice is to turn off the CONTACT AN AGENT feature.
  • On the Business Owner’s page click the INBOX tab.

• In the Inbox tab, click the SETTINGS cogwheel in the top left section next to the company name.

• When the popup appears, select the dropdown. Make sure MESSAGING is set to DISABLED and click SAVE.
• Once configured, the CONTACT US button will launch the full-screen bot for that property.